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What’s it like at Manawa

What’s it like at Manawa?

Manawa is a leader in Managed IT, Cloud Computing, and IT Project Services in the Greater Toronto and Hamilton Area, providing best-in-class IT solutions and exceptional customer service. But we couldn’t be successful without the right employees. That’s why we value them as our greatest asset and invest in their futures.

We set up our employees for success with ongoing learning and development opportunities, while recognizing and rewarding hard work and talent. Our culture is also built on integrity, teamwork, and a passion for exceeding customer expectations. If this sounds like an environment in which you’d thrive, we’d love to hear from you. We’re expanding rapidly, so we always welcome new additions to our team.

What’s it like at Manawa?

Manawa is a leader in Managed IT, Cloud Computing, and IT Project Services in the Greater Toronto and Hamilton Area, providing best-in-class IT solutions and exceptional customer service. But we couldn’t be successful without the right employees. That’s why we value them as our greatest asset and invest in their futures.

We set up our employees for success with ongoing learning and development opportunities, while recognizing and rewarding hard work and talent. Our culture is also built on integrity, teamwork, and a passion for exceeding customer expectations. If this sounds like an environment in which you’d thrive, we’d love to hear from you. We’re expanding rapidly, so we always welcome new additions to our team.

People who make the best fit:

  1. Want to continuously learn and grow personally and professionally
  2. Are professional, fun-loving team players
  3. Are dedicated to customer service
  4. Treat everyone respectfully
  5. Are self-motivated
  6. Have a positive outlook

People who make the best fit:

  1. Want to continuously learn and grow personally and professionally
  2. Are professional, fun-loving team players
  3. Are dedicated to customer service
  4. Treat everyone respectfully
  5. Are self-motivated
  6. Have a positive outlook

People who make the best fit:

  1. Want to continuously learn and grow personally and professionally
  2. Are professional, fun-loving team players
  3. Are dedicated to customer service
  4. Treat everyone respectfully
  5. Are self-motivated
  6. Have a positive outlook

We support our employees inside and outside of the organization

Above Market-Average Remuneration Packages
Above Market-Average
Remuneration Packages
Very Generous PTO
Very Generous PTO
Medical Insurance
Medical Insurance
Vision Insurance
Vision Insurance
Dental Insurance
Dental Insurance
Professional Development Opportunities
Professional Development
Opportunities
Learning from some of the best minds in the business
Learning from some of the
best minds in the business

Open Positions

We’re seeking intelligent, talented individuals with hands-on experience who are passionate about using technology to create lasting value for our clients. Interested in taking the journey with us? Click the link below to apply!

PROFESSIONAL SERVICES TECHNICIAN L2/L3

Professional Service (PS) Technician/IT Systems Engineer for MSP (Level 3+)


We are looking for a Systems Engineer who will mainly be focused on deploying previously designed IT solutions, participate in the design/architecture and planning of new solutions. Additionally, you will work on escalations coming from the support team, especially critical issues. We are looking for a self-starter who will collaborate with other team members to help identify and prevent problems before they arise. We are a progressive IT Consultancy offering IT solutions, support, and managed services to over to SMEs in the GTHA and are looking for innovative problem-solver to join our team.

The successful applicant will need to be a quick learner who is able to handle multiple priorities, with a focus on quality. You must be able to provide outstanding customer service first and foremost while also being able to work your way around a wide variety of IT systems and technologies.


RESPONSIBILITIES 

  • Deploy all types of network core and secondary IT equipment: switch, firewall, WIFI, backup appliances, servers, VM and others following pre-defined projects onsite and remote
  • Perform email and data migration from on-prem to cloud, cloud to cloud etc., assisting users during such project
  • Work after-hours and on the weekend for the projects that require downtime
  • Conducts onsite and remote assessments of the customer current infrastructure to design solutions
  • Develop Solution Designs as needed - Propose software/hardware/network solutions which meet customer requirements outlined by CIO
  • Participate in developing standards and best practices in collaboration with other departments
  • Resolve issues escalated by L1/L2 technicians
  • Participate in a rotating on call schedule (afterhours and weekends)
  • Consult on cabling and electrical work required before IT project deployment
  • Other assignment as per business needs
  • Involvement in developing and managing the Standard Operating Procedures (SOP)
  • Manage client expectations; create and execute project work plans and revise as appropriate to meet changing needs and requirements.
  • Provide Training for users and internal technical team of lower technical level on internal standards.

Skills

  • Good self-organization skills and personal time management skills. 
  • Ability to create and follow a plan. 
  • Ability to navigate between multiple projects in an organized way while maintaining critical documentation
  • Ability to apply critical thinking skills about assigned tasks. Willingness to speak up when necessary. 
  • Excellent troubleshooting and problem resolution skills
  • Ability to switch tasks quickly without losing track of the progress. 
  • Ability to identify project risks early and assist by providing prudent and timely recommendations for risk avoidance.
  • Excellent written and verbal communication skills 
  • Strong consulting, technology, and process improvement skills


KNOWLEDGE & EXPERIENCE
Knowledge:

  • BS or MS degree in Computer Science or a related field or equivalent experience is preferred 
  • Hardware, software, security tools and network infrastructure including:
  • UNIX/Linux/iOS/macOS/Android/
  • Microsoft client and server operating systems
  • Experience implementing routers and switches
  • Knowledge and experience with virtualization technologies – VMware and Hyper-V preferred.
  • RMM system administration experience.
  • Microsoft SQL Server/Oracle/MySQL
  • Active Directory, LDAP, network management (TCP/IP, DHCP, DNS, firewalls), and printer management servers.
  • Cloud services (Microsoft 365, Azure, AWS, Google Cloud)
  • Wi-fi setup and wireless security protocols
  • Network and mobile security standards
  • A Microsoft Certification would be advantageous



Desired Experience

  • 5 (or more) years of hands-on experience troubleshooting technical issues.
  • 5 (or more) years of hands-on experience with System, Network & Security Administration.
  • 5 (or more) years working with project stakeholders and delivering technology projects



Additional Requirements:

  • Full clean driver’s license and own car

WHY SHOULD YOU JOIN MANAWA?

  • This opportunity will expose you to a variety of projects and the latest technologies that will allow you to learn and evolve your IT skills, as well as your business acumen.
  • We invest in our team members’ professional growth, making them more knowledgeable and valuable within the industry.
  • Our team members are constantly encouraged and challenged to take their careers to the next level.
  • Our employees are uniquely positioned to help drive growth, creating new opportunities for the entire team.


  • We are looking for the best people to help make our company awesome, and we offer a comprehensive compensation package above market average.
  • We have excellent short-term and long-term benefits, including medical, vision, dental and life insurance. 
  • We offer a very generous paid time off (PTO) program.
  • We have a strong business plan with clear goals and a team that is fully aligned with our mission to help us get there.
  • We recognize and reward talent.


  • Our leaders have the vision, passion and experience to continue driving our company forward, making Manawa an exciting place to work.
  • Manawa’s core values speak to you and working with such a team gets you excited. 
  • You bring passion and enthusiasm to everything you do and want to work with a group of likeminded individuals.
  • You'll be part of a winning team and enjoy a great work environment and culture!

MANAWA’S CORE VALUES

  • Integrity – We hold high standards, strong moral and ethical business practices. We plan our work and work our plan. We do the right thing all the time, no matter what.
  • Today Not Tomorrow (T.N.T.) – Keep a sense of urgency, disciplined, and proactive approach to complete today’s work today. IT Demands that we stay diligent. 
  • Unity – We move as one unit and. Nothing is more important that supporting our company’s mission, vision, purpose, as well as other team member’s success.
  • Be A Leader – Know and understand “The Manawa Way” and escort others towards success in our company.


  • Teamwork – Know our company’s purpose, know your team’s objectives, know your role. Work as a team.
  • Guardians – We are the technical stewards for our customers. We are the guardians of the data and systems that are critical to the success of their business. We do whatever it takes to keep our customers safe.
  • Manage Expectations – Our customers come first. Always understand the customer’s point of view, then commit to follow through proactively.
  • Work Hard & Play Hard – Take pride in your work, life, family, and friends. Be passionate about what you do.
  • Be Awesome – Don't settle for mediocrity in any area of your life. Be the best you can possibly be in all areas of your life.


ABOUT MANAWA

Manawa is a leader in Managed IT, Cloud Computing and IT Project Services for technology-driven and value-focused businesses in the Greater Toronto and Hamilton Area. Our executive team consists of highly respected individuals with the experience and knowledge of growing and running top-performing organizations, allowing you to learn from some of the best in the industry. Our company’s culture is built on the foundation of integrity, teamwork, passion for exceeding our customers’ expectations, a strong sense of urgency and having fun! This is “The Manawa Way”!

We would like to ask every applicant to complete the Predictive Index assessment. Please follow the instructions in the link below. Thank you!


https://assessment.predictiveindex.com/bo/z4N/ProfessionalServices


Diversity and inclusion matter at Manawa. If contacted for an interview, please let us know if you require accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Apply Now

SERVICE DESK TECHNICIAN - LEVEL 2/2+ TECHNICIAN (HYBRID, REMOTE)

SERVICE DESK TECHNICIAN - LEVEL 2/2+ TECHNICIAN


Manawa, a recognized leader in the Managed IT Services Industry located in Toronto, ON is seeking an experienced SERVICE DESK TECHNICIAN with a minimum of Level 2/2+ technical experience.
As a SERVICE DESK TECHNICIAN, you'll share your technical expertise with our clients, provide caring and expert technical support, and resolve simple to complex technical issues. You'll be part of a team of highly qualified peers that will challenge you to grow both your technical and business skills, making you more valuable in the marketplace.


RESPONSIBILITIES 

  • Serve as a point of contact for customers seeking technical assistance over the phone, email, or chat
  • Ask customers pertinent questions to understand the results the customer is seeking
  • Perform remote troubleshooting using the tools available and information gathered
  • Determine the best solution based on the issue and details provided by customers
  • Troubleshoot, diagnose, and resolve technical hardware and/or software issues
  • Drive to provide a first call resolution 
  • Provide accurate technical information on IT products or services to customers while recognizing requests for new solutions which are escalated to their Technology Consultant
  • Record events and problems and their resolution in the ticketing and documentation platforms
  • Follow-up and update customer with status, information, resolution 
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Assist end users with configuration, maintenance, and operation of devices
  • Install, modify, and repair computer hardware and software
  • Write training manuals and/or Standard Operating Procedures (SOP) of software, configuration of hardware and problem troubleshooting
  • Provide feedback on processes and make recommendations on areas to improve
  • Maintain technical documentation and service catalogue on installation of software, configuration of hardware and problem troubleshooting
  • Create accounts and configure hardware as part of on-boarding process
  • Position requires on-call availability during their week in the rotation after hours from 6pm to 11:30pm and 6am to 8am during weekdays and 9am to 11:30pm on Saturdays and 10:30am to 11:30pm on Sundays



QUALIFICATIONS & REQUIREMENTS 

  • Completion of a college or university program in IT management, network administration, computer science, computer programming, or computer networking
  • Certification or training provided by hardware/software vendors
  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of desktop productivity, office automation, databases and remote control/access technologies
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve technical issues
  • Excellent verbal and written English communication skills
  • Ability to communicate technical information, both verbal and written, to a wide range of end-users
  • Strong customer service and troubleshooting skills
  • Customer-oriented and cool-tempered
  • BSc/BA in IT, Computer Science or relevant field
  • Previous working experience as an IT Help Desk Technician for 5 years
  • In-depth knowledge of computer systems and mobile devices 
  • Hands on experience with diagnosing and resolving basic technical issues
  • Excellent interpersonal skills
  • Windows 10, Mac OS X, Google Collaboration Apps and Office 365
  • Active Directory maintenance and Exchange 2007 & 2010
  • Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
  • Client connectivity and networking - Ethernet, TCP/IP, firewalls, and VPN
  • Microsoft Active Directory, Group Policy
  • Experience with Acronis, Altaro, Veeam, CloudBerry, and McAfee desktop security products
  • Full G drivers license and own car are an asset. 
  • Ability to go on-site through the GTA and Hamilton is required.


WHY YOU SHOULD JOIN MANAWA...

  • This opportunity will expose you to a variety of projects and the latest technologies that will allow you to learn and evolve your IT skills, as well as your business acumen.
  • We invest in our team members’ professional growth, making them more knowledgeable and valuable within the industry.
  • Our team members are constantly encouraged and challenged to take their careers to the next level.
  • Our employees are uniquely positioned to help drive growth, creating new opportunities for the entire team.
  • We are looking for the best people to help make our company awesome, and we offer a comprehensive compensation package above market average.
  • We have excellent short-term and long-term benefits, including medical, vision, dental and life insurance. 
  • We offer a very generous paid time off (PTO) program.
  • We have a strong business plan with clear objectives and a team that is fully aligned with our mission to help us get there.
  • We recognize and reward talent.
  • Our leaders have the vision, passion and experience to continue driving our company forward, making Manawa an exciting place to work.
  • You'll be part of a winning team and enjoy a great work environment and culture!

ABOUT MANAWA:
Manawa is a leader in Managed IT, Cloud Computing and IT Project Services for technology-driven and value-focused businesses in the Greater Toronto and Hamilton Area. Our executive team consists of highly respected individuals with the experience and knowledge of growing and running top-performing organizations, allowing you to learn from some of the best in the industry. Our company’s culture is built on the foundation of integrity, teamwork, passion for exceeding our customers’ expectations, a strong sense of urgency and having fun! This is “The Manawa Way”!
Manawa isn’t just a business. We're a team. We spent more of our waking day with our co-workers than we do with our family and friends. Making sure we're the right fit for each other is very important to us at Manawa, as it should be for you. To make sure that we make the most of our time together, we require every applicant to complete the Predictive Index assessment.
Applications without a completed Predictive Index assessment will not be considered.
Please follow the instructions in the link below. Thank you!

https://assessment.predictiveindex.com/bo/z4N/SupportDesk



Diversity and inclusion matter at Manawa. If contacted for an interview, please let us know if you require accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Apply Now