Co-Managed IT Services

Bolster your internal team with our co-managed IT services for increased capability and IT performance.

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Add extra capabilities and IT expertise to your internal team with co-managed IT services.

Why choose Manawa for Co-Managed IT Services?

Get a clear ROI with Full Fixed Fee plans and Point of Contact (PoC) co-managed IT services
Solve IT issues fast with 24/7 support and a timely 15-minute average service desk response time
Reduce overall IT issues by 50% on average in your first year with our IT managed services
Safeguard your business from cyber threats with an advanced security suite, SIEM, SOC, and more
Keep your IT strategy up-to-date and aligned with your goals with expert advice from consultants and vCIOs

Ranked among the best 500 MSPs in the world

Why Manawa is a Leading IT Services Provider in Hamilton

< 15 Minutes

Average response time for all IT issues

24/7/365

Unlimited Hamilton managed IT services and support

50%

Reduction in reactive IT issues within your first year of service

What our Clients Say About our Co-Managed IT Services

Absolutely fantastic service! My requests were handled with a friendly and helpful approach. They even followed up to ensure installation and changes worked. Trustworthy and top-notch! Value-added performance indeed.

Richard McQuillin - Yorkshire Valley Group

What an incredible experience! They nailed my first request, and without hesitation, aced the second too within the same call. This avoided any hassle of extra tickets, solving my issue instantly. Enormous thanks for their friendly and efficient service. A great mix of customer care and technical know-how.

Sylvanna Acosta - PIRET Management

Manawa’s service is incredible! They went the extra mile even after work hours to save me a day before a crucial trade show. An Outlook glitch had me panicked, but their assistance was a lifesaver. 10+ for outstanding customer service! The epitome of going above and beyond.

Suzanne Kehren - Freightcom

Derek and his team have been our rock since 2018, consistently delivering exceptional customer service. Grateful beyond words! Thanks a million.

Elaine Bedell - Canadian Venture Capital Association

Derek is a true gem! He continues to exceed expectations, providing impeccable service for all my needs. We are always delighted that he can swiftly resolve our issues with expertise. A heartfelt thank you for going the extra mile! Truly a long-term relationship reaching back as far as 2018.

Georgia Chatzidakis - PIRET Management LP

Wow, lightning-fast response! Service and results couldn't be better. Thrilled beyond words, the Manawa has a team we can completely trust and we can focus on our business with ease.

Andy Mcinnis - Steel Fire Equipment Ltd

Manal, you're a star! Your promptness and positivity blew me away. Exceeded expectations in every way. Forever grateful for this incredible team!

Paul Evered - Operation Smile Canada

Huge relief! Computer's back to normal, thanks to you. They have easy open lines to get in touch with their experts! Your help is greatly appreciated!

Luke Ionico - Studio M/Unified Content

The Manawa Team is full of rockstars! Despite ongoing hardware glitches, their thoroughness and expertise shone. Trust them completely to resolve issues like this. Big thanks for the stellar assistance!

Salina Rajani - Coinberry

John's a gem! His professionalism, speed, and friendly approach are unbeatable. IT troubles vanish effortlessly with him around. Lifesaver for sure!

Marina Krtinic - Almega Asset Management

Manawa’s always on the ball when I call for support. My issues usually get solved by the end of the call, and their team is fantastic. Highly recommended.

Doris Noe

We have used Manawa for 4 years now and will never go back to having an internal IT person. Their responsiveness is nothing short of impressive. We can call, text, or email Manawa with ANY type of problem and he will fix it. But beyond that, Manawa covers the entire spectrum of IT issues; they approach the small problems with PATIENCE and understanding, and the big problems with knowledge and simplified explanations. Jamie and Manawa make my job easier and I would recommend them for any business looking for an IT support solution.

Kim Jeysman

Having used the services of Manawa Networks for some 10 years, we are always very please with the service and levels of expertise. Manawa has always, and will continue to be, our "go to" tech resource - whether our issue(s) is serious or "inane".

Stanley Cooper

Waking up to find out your business has been hit by a data breach is never good news. Manawa’s security experts stopped the breach and took extra steps to make sure my data was protected. Thanks for coming to my rescue!

Ralph Horton

Manawa’s managed IT services really helped my business. My Oakville office is no longer getting hit by outages, and is now more productive. Thanks, guys!

Lillian Marshall

I have to give the Manawa team five stars because they’re literally IT magicians. Thanks to their managed IT services, my Vaughan office no longer has to deal with issues or downtime.

Aaron Waid

Why our Co-Managed Services are a Cut Above

< 15 Minutes

Average service desk response for IT issues

24/7/365

Monitoring and co-managed IT support

50%

Reduction in IT issues over the first year

Why Clients Depend On Our Hamilton Managed Services

I am Mary Ann's biggest fan. She is amazing!

Miriam W

02/02/2023

Awesome service :)

Ruxandra P

01/25/2023

Crushed it.

Alan D

01/24/2023

Derek has been with us since the beginning and his customer service never disappoints. Thank you.

Elaine B

01/19/2023

As always, Derek is awesome! :)

Kit M

01/19/2023

Derek went above and beyond and gave me very good service with everything I needed. i was very happy that he solved my issues. he knew exactly what to do. thank you!

Georgia C

01/19/2023

What You Get with our Co-Managed Services

Co-Managed Services

Enhance your existing IT team and reduce downtime with 24/7 monitoring while guaranteeing your information technology runs smoothly with co-managed IT services.

Cloud Services

Get the most out of your cloud migration with a diverse selection of cloud services, migration assistance, disaster recovery, and managed data backup and recovery.

Cyber Security

Be one step ahead of cyber threats by partnering with cyber security experts to leverage threat detection and response, SIEM access, security training, and more.

IT Support

Eliminate recurring IT issues and solve problems before they cost your business with comprehensive 24/7/365 IT monitoring offered as part of our co-managed service.

24/7 Helpdesk

Get helpful answers for a range of complex technical issues with a 15-minute average service desk response time and attentive customer service.

Network Management

Design and benefit from enhanced networks with robust network architecture and wireless network support with our expert co-managed services.

IT Consulting

Leverage the latest technological advancements and grow your business with expert advice from virtual CIOs with our co-managed IT services.

Business Continuity

Ensure optimal data integrity and business continuity, built-in archiving, and a real-time backup solution. All as part of our co-managed solution.

IT Outsourcing

Take some of the IT management responsibilities off your plate and maximize the results of your operations with an outsourced team at your disposal.

Among the top managed services providers in the GTA, our team at Manawa aims to provide a full range of co-managed IT services to handle all ends of your technology environment in one sole provider.

Get on board easily with our Full Fixed Fee (FFF) plan option, which is both cost-effective and productive in answering all your IT needs, including:

24/7/365 helpdesk support
Advanced cybersecurity suite and SIEM services
Network support
Professional consultation service from vCIOs
Advanced cloud services
And more

If you’re looking to expand your in-house team and relieve the burden of your in-house IT management, Manawa’s Point of Contact (PoC) co-managed IT solutions are the perfect option for you.

IT decision-making is significantly more effective when you have an experienced IT team on your side to help you reach your long-term goals.

With Manawa’s co-managed services, you’ll receive complimentary assistance from a dedicated virtual Chief Information Officer (vCIO), with over 10 years of experience:

Onboarding
Detailed reporting
Technology Alignment
In-depth executive summaries
Strategic roadmap planning
IT budgeting
Future-proofing and operations enhancement
And more

Embrace the latest technological advancements and how they can benefit your business by partnering with us today.

Your IT operations are paramount to your business. We understand the risk every business takes on when placing IT in the hands of a new managed services provider.

At Manawa, we’ve earned our status as one of the most trusted IT services companies based on our commitment to superior customer service and transparent service level agreements (SLAs) in every contract.

Unlike other IT firms, we honor a 90-day early termination option for your reassurance.

In the unlikely event that you do not appreciate the value of our services, you can cancel your co-managed services contract within the first 90 days.

Receive your free consultation today.

The cyber threat landscape is constantly changing. Without an adequate security strategy, your business may be exposed to numerous online risks.

At Manawa, we help you mitigate these and other digital threats with robust cyber security services as part of our co-managed IT services.

We go beyond surface and perimeter-level protection with

Managed Security Services Provider (MSSP)-level support that covers:

SOC and SIEM support
Security awareness training
Access to our security analysts
Advanced ransomware defense
Ongoing monitoring and detection
Trustworthy cybersecurity consulting
Zero Trust network access and computing
Managed Detection and Response (MDR)

Co-Managed IT Services FAQs

What does the onboarding process for your co-managed IT services look like?

Before you can experience the advantages of our co-managed IT services, you’ll go through our structured onboarding process, which features four steps:

Data collection
Physical onboarding
Discovery and evaluation
Preliminary planning and strategy

Upon completion of these steps, we’ll get to work improving your infrastructure to reduce your IT problems by 53% during your first year of service with us.

What kinds of guarantees do you offer for your co-managed IT services?

At Manawa, we incorporate transparency into our operations to deliver reliable co-managed IT services that create value for your business

Our co-managed IT services are backed by Service Level Agreements that feature a 15-minute average response time.

We also avoid long-term contract lock-ins and the option for early termination after 90 days.

If our co-managed services fail to meet your expectations, our 90-day early termination option allows you to cancel your contract* and move on.

*Subject to an early termination fee

What options do you offer for your co-managed IT services?

Our standing as a top co-managed services provider stems from our commitment to giving you freedom of choice over the services you receive from us.

For businesses without an internal IT team, our Full Fixed Fee (FFF) plan presents a convenient and cost-effective solution, addressing your IT needs at a flat monthly fee.

For those with a small or partial IT staff, our Point of Contact (PoC) option supplements your team with dependable co-managed IT services.

How much can I expect to pay for co-managed IT services?

Several factors can influence the pricing of your co-managed services, including:

The size of your business
The complexity of your IT challenges
The services necessary for tackling these challenges

Based on your requirements, average monthly expenses may range from a few hundred to a few thousand dollars. However, we do offer an option with a flat monthly fee.

To better understand your IT needs and receive a free quote, schedule a free consultation with our team today.

What will my co-managed services provider do for my business?

The short answer is to address and resolve your immediate IT management issues.

As a leading source for co-managed IT we serve as your one-stop shop for all things IT by offering:

Continuous network support
Prompt IT helpdesk services
Trustworthy IT support services
Advanced cyber security services
Access to expert IT consultants and vCIOs

Enjoy complete peace of mind knowing that your technology is well-protected when you choose Manawa as your partner.

Co-Managed IT Services

Valued Clients That Use our Co-Managed IT Services

Leverage our Expertise and Resources with Co-Managed IT Services

Request a Quote for our Co-Managed Services

Why Manawa is a Leading IT Services Provider in Hamilton

What our Clients Say About our Co-Managed IT Services

Why our Co-Managed Services are a Cut Above

Why Clients Depend On Our Hamilton Managed Services